You can return your order within 30 days of purchase date for a refund. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund.

You are eligible for a return providing the item is unused, unwashed and in its original condition with all tags and labels attached.

Biodegradable Paper Stickers and Gift cards are final sale and returns are not accepted. ​​

All international orders are considered final sale once shipped and therefore are not eligible for a refund.

How to Return

Place your item you are returning in the original packaging it was delivered in and add a note with your name, email address and order number. Send the return back to the address below:

Returns - Wilda Swim Ltd
PO Box 3582
BRISTOL
BS6 9RH

We aim to process all returns within 7 days of receipt and will notify you via email when we have received and processed your return. Refunds exclude all delivery costs. We are unable to cover return costs and are not liable for undelivered or lost returns. We recommend using a tracked returns service.

Gifts

If the item was marked as a gift when purchased and shipped directly to the gift receiver, a gift credit will be issued for the value of your return.

Exchanges

Currently we are unable to offer exchanges. If you need to exchange an item, we advise returning the unwanted item for a refund and placing a new order on our website.

Faulty items

Every item is carefully inspected and packaged before sending it to you. In the unlikely case you receive a faulty or damaged product, please contact us as soon as possible and we will get this sorted for you.

Check out our warranty policy here.

Look over our product care guides here to find out how to make your product last longer.